Frequently Asked Questions

Find quick answers about shipping, payments, returns, tracking, and support.

How long does delivery take?

Orders are usually prepared within 24–48 hours after payment confirmation.

European Union & Switzerland: 8–10 business days
United Kingdom: 6–10 business days
South Africa: 8–12 business days

Delivery times may vary slightly depending on your location and courier operations.

How much does shipping cost?

We offer free shipping on orders over €30. For orders below this amount, a standard shipping fee may apply and will be shown at checkout.

All prices on our website include VAT, where applicable.

How can I track my order?

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and tracking link.

You can use the tracking link to follow your package until it reaches your address.

What payment methods do you accept?

We accept secure payments through:

Visa
Mastercard
American Express
PayPal
Apple Pay
Google Pay
Shop Pay

All transactions are encrypted and processed securely.

Can I change or cancel my order?

Please contact us immediately at contact@elaroise.com.

Changes can only be made before your order has been shipped. Once your order has been dispatched, you may return it after delivery in accordance with our Return Policy.

What is your return policy?

We offer a 60-day satisfaction guarantee.

Items must be unused, unwashed, and returned in their original condition. Additional eligibility requirements may apply depending on the product.

How do I start a return?

Email us at contact@elaroise.com with your order number and the reason for your return.

We will provide the return instructions and return address. Once your item has been received and inspected, approved refunds are processed within 5–10 business days.

What if my order arrives damaged or incorrect?

Please contact us within 7 days of delivery and include clear photos of the issue along with your order number.

We will work quickly to arrange a replacement or refund where applicable.

Do you offer exchanges?

We currently do not offer direct exchanges.

If you would like a different item, simply return your eligible product for a refund and place a new order through our website.

Are your products covered by warranty?

Yes. All products are covered by our 30-day Quality Assurance Warranty, which protects against manufacturing defects and production-related issues.